Free Cancellation
Many of our experiences include complimentary cancellation within a specified timeframe before the scheduled activity. If your booking qualifies, the full amount will be returned to your original payment method without hidden deductions.
Non-Refundable Reservations
Certain promotional offers, special event tickets, peak-season bookings, and limited-availability experiences are confirmed as final sales. These reservations cannot be refunded or cancelled once payment has been completed.
Cancellation Request
To request a cancellation, simply contact our support team with your booking reference and registered email address. Once your request is received, we’ll review it according to the applicable supplier policy and keep you informed throughout the process.
Booking Modifications
If your plans change, some experiences may allow:
- Date Changes
- Time Changes
- Traveler Information Updates
- Activity Rescheduling
Modification availability depends on the individual experience and supplier guidelines.
Refund Processing
Eligible refunds are initiated after cancellation approval. Depending on your payment provider, the amount may take several business days to appear in your account.
Provider-Initiated Cancellations
If an activity cannot operate due to weather, operational issues, safety concerns, or unforeseen circumstances, we’ll work with the supplier to provide one of the following solutions:
- Alternative Date
- Similar Experience
- Travel Credit
- Full Refund (where applicable)
Missed Activities
Reservations are generally considered non-refundable if a guest fails to arrive at the designated meeting point, arrives after the reporting time, or does not meet the entry requirements specified by the activity provider.
Need Assistance?
Our customer support team is available to help you understand your booking terms, cancellation eligibility, and refund status. We’re committed to providing timely assistance before and after your reservation.